Lisa Heitzmann joins non-QM lender Deephaven Mortgage as COO


New COO to lead operations and underwriting teams

CHARLOTTE, NC, March 10, 2022–(BUSINESS WIRE)–Lisa Heitzmann, an experienced mortgage leader and strategic advisor, has joined non-QM lender Deephaven Mortgage as Chief Operating Officer (COO).

She will oversee the operations of Deephaven’s in-house underwriting, wholesale and correspondence teams, with the goal of providing exceptional experiences to all who take out a Deephaven loan. The company sells its Non-QM/Non-Agency products through a national network of independent mortgage brokers and purchases them from hundreds of matching partners.

Ms. Heitzmann has broad and deep experience in all facets of the mortgage industry, including credit, risk, compliance, quality and production. Prior to joining Deephaven, she was a consultant in the mortgage industry focusing on process assessment and optimization.

“I’m excited to align Deephaven’s operations to support our positive, borrower-friendly culture, where everyone is always looking to say yes. It’s a pleasure to build on this approach, while empowering our employees and partners to more easily assist creditworthy non-borrowers of QM,” Ms. Heitzmann said.

“Lisa’s deep mortgage experience, strong focus on operational improvements, and close attention to risk management and compliance issues are just part of what makes her an exceptional leader. She has worked extensively with successful entrepreneurs and investors who are not QMs/non-agency loan applicants and has a vision to help Deephaven serve them like no one else,” said John Keratsis, President and CEO of Deephaven.

Ms. Heitzmann holds the Certified Mortgage Banker (CMB) designation from the Mortgage Bankers Association. She earned a BSBA, summa cum laudefrom Merrimack College.

About Deephaven

Deephaven is a long-term, multi-channel, full-service credit provider in the non-QM space, providing access to financing to millions of underserved customers across the United States. Deephaven was founded in 2012 and led the rebuilding of the non-government mortgage market. . Please visit for more information.

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Dawn Ringel
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