The awards given by Experience.com were very competitive and involved millions of customer reviews
DENVER , May 4, 2022 /PRNewswire/ — Zenith Home Loans and Loan Originator Giuseppe Battaglioli were both named the best in the country for customer satisfaction in 2021 by Experience.com, the industry’s leading provider of experience management software.
The competition was fierce, as the rankings are based on millions of customer reviews from nearly 40,000 individual loan officers from more than 350 companies – by far the largest customer satisfaction index in the mortgage industry.
“Our hardworking and dedicated team is especially proud of this award because it comes from the individuals and families we serve every day as we strive to find the best solutions for their long and short-term goals,” said Dave Gallegospresident of denver-based Zenith, who won in the small division category. “This award confirms that we are living up to our commitment to helping people achieve the American Dream of homeownership.”
Battaglioli, who has been with Zenith for eight years, was the main loan originator across all divisions, regardless of size.
“It is extremely difficult to secure a position on the list of top loan officers,” said the CEO of Experience.com. Scott Harris. “The Loan Officer (LO) needs to close a high volume of mortgages and provide every customer with a great experience every time. One poor rating out of 100 closed loans can prevent an LO from landing on this prestigious list.”
Results are based on survey completion rates, number of reviews, and star ratings submitted to the Experience.com platform by verified customers. To ensure integrity, the experience management platform is connected directly to each company’s loan origination system to enable automatic post-closing customer satisfaction surveys to be sent to each individual listed on each application. loan with a unique email address. Therefore, it is not possible for lenders or loan originators to choose who will receive a survey. Experience.com uses a proprietary algorithm and weighting to arrive at the final results.
To view awards visit: https://www.experience.com/resources/top-performers-2021-mortgage-companies/ and https://www.experience.com/resources/top-performers-loan-officers- 2021 /.
About Zenith Home Loans
Zenith Home Loans’ goal is not to become the greatest mortgage company, where people become interchangeable cogs in the machine, but to create the best mortgage company for employees, customers and customers. With a strong belief in the American dream of home ownership, Zenith provides the resources and tools to make buying a home an exciting and proud time in a person’s life. Zenith Loan Officers are hand-picked experts who work with you to find a mortgage that best suits your long-term and short-term goals. The dedicated team of loan officers are not worried about past financial mistakes you may have made, but instead focus on your future and finding the best loan scenario for your current stage of life. Visit: https://zenithhomeloans.com/.
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SOURCE Zenith Home Loans